[ { "category": [ "Account" ], "question": "How do I create an account?", "answer": "

Firstly welcome to Net World Sports! There are two ways to have an account created.

• If you have placed an order, you will automatically have an account set up
• Or, sign up now

There are lots of benefits of having a NWS account including a quicker checkout experience, speedy reordering and an easy way to manage your information.

" }, { "category": [ "Account" ], "question": "Why do I need a password to use your website?", "answer": "

Having a password-protected account is the easiest way for you to have all the handy details about your order, like confirmation emails and delivery details, at your fingertips. It keeps all your info safe, it’s quick, and it’s easy – and we promise we’ll never sell or pass on your data to any third parties.

" }, { "category": [ "Account" ], "question": "I have forgotten my password; can I get a new one?", "answer": "

It happens to the best of us! To get a new password follow the simple steps below:

• Click sign in on the top right corner of the screen
• Click ‘Forgotten password’ on the page
• A pop up will show allowing you to enter your email address, following this click the ‘Send’ button
• Check your emails to update your information

" }, { "category": [ "Account" ], "question": "How do I sign up to your newsletter to get great offers and discounts?", "answer": "

Great question… On the bottom footer of all our pages we have a quick sign up button allowing you to ‘sign up to receive exclusive updates and offers’. Simply enter your email address and click sign me up, you will then start receiving our amazing offers and news!

" }, { "category": [ "Account" ], "question": "Can I unsubscribe from your newsletters?", "answer": "

There are 2 ways to unsubscribe from our emails;

• Click the unsubscribe link on any of our emails
• Sign into your account and select ‘Newsletters Subscriptions’ to opt out of further communications

" }, { "category": [ "Account" ], "question": "Can I delete my ‘personal information’ from your records?", "answer": "

Yes, personal information can be removed from our records. Please contact us via one of the below methods

• Email us at information-requests@networldsports.com
• Phone us on +44 (0)1691 683807
• Write to us at Net World Sports

Please note:
We will keep your general data, but we will delete your personal information so that we can’t trace your data back to you.
Once you have placed an order with Net World Sports Ltd we are legally obliged to keep the following information for 6 years to ensure that we comply with HMRC rules: Order information , Name, Address and Contact details

" }, { "category": [ "Account" ], "question": "Where can I find out about your cookie policy on site?", "answer": "Please visit our dedicated Cookies policy page for more details which includes all information on our policy." }, { "category": [ "Account" ], "question": "Will my item have a warranty?", "answer": "The majority of the products on our website hold a 1 year warranty, covering manufacturing defects. In the event of an item developing a fault or is found to be faulty upon delivery, please contact our Customer Care team with images of the fault, detailing the issue in full so that we can get a resolution for you as quickly as possible." } ]