We aim for as the refund to be actioned as quickly as possible. Due to the multiple stages required in the refund process, it can sometimes take up to 14 days but we aim to keep you updated along the way.
The refund will be provided to the original payment method used at the time of purchase. For information on restocking fees, please see our terms and conditions.
If for any reason at all you believe we've sent you faulty or defective items, please get in touch with our Customer Service team who will advise you on the best course of action.
You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as unfortunately we cannot be held responsible for any missing products.
Don’t worry if you need to return an item, see below step by step information to do so.
Contact our customer service team who will send you a returns form.
Repackage your goods in their original packaging, including the form we have supplied you with.
Return package in post to us to complete the process.
For information on restocking fees, please see our terms and conditions
NB: We recommend you use a courier service with tracking, so you can see your package’s progress.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
If you are not completely happy with your product we have a 14 day returns policy. Please get in touch with us and our helpful customer service team will support with rectifying any issues.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.