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ORDERS
[
{
"category": [
"Orders"
],
"question": "How do I place an order?",
"answer": "
Ordering online through our website couldn’t be easier. When you find those perfect products you’re looking for, simply choose the options you want and click Add to Cart. If you’ve got more items on your wishlist, click Continue Shopping until you have everything you need. Once you’re done all you need to do is press Checkout to start the ball rolling – follow the simple step-by-step instructions to choose your shipping method, then enter your address, billing details, and your preferred payment information.
" }, { "category": [ "Orders" ], "question": "What payment methods do you accept?", "answer": "We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Net World Sports Gift Vouchers. The payment pages at Net World Sports are completely secure and payment details are not held on our system in any way.
" }, { "category": [ "Orders" ], "question": "How do I know my payment information is safe?", "answer": "A very sensible question to ask. All the payment and transaction pages on the Net World Sports website are completely secure – that’s our guarantee to you, 100%. We also never store any of our customers’ payment details on our system.
" }, { "category": [ "Orders" ], "question": "When will I be charged?", "answer": "We process payments as soon as you confirm your order in our checkout – thanks very much for your order, we’re sure you’ll love what you’ve bought!
" }, { "category": [ "Orders" ], "question": "I’ve got a coupon code – how do I use it?", "answer": "Lucky you! Only kidding, we love rewarding our loyal customers with special offers and exclusive coupon codes. Simply enter the coupon code in our checkout just before you enter your payment details – the code will automatically be applied and hey presto, the item price of the products you are ordering will be reduced. Please be aware that coupon codes aren’t applied to shipping costs.
" }, { "category": [ "Orders" ], "question": "Can I change or cancel an order once it’s been placed?", "answer": "As we aim to dispatch most orders the same day, we can't guarantee that we will be able to make changes to your order, or cancel your order. However, if you do wish to make any changes to your order, please contact us within 15 minutes so that we can try to support with any amend or cancellation requested.
" }, { "category": [ "Orders" ], "question": "How can I be sure that my order has been placed?", "answer": "Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.
" }, { "category": [ "Orders" ], "question": "The address I want my order shipped to is different to my billing address – does this matter?", "answer": "Not at all. So if, for example, you’d prefer your order to be shipped to a work address rather than your home, just enter those relevant details during the checkout process.
" }, { "category": [ "Orders" ], "question": "I would like to pay via an invoice or a purchase order- is this possible?", "answer": "Thats no problem! We generally find that some colleges and teams prefer to pay via these methods.
To checkout via an invoice a simple email to po@networldsports.com stating the list of products you wish to purchase, your billing and delivery information is all that we require. We are happy to send you across an invoice which can be paid via transfer.
Alternatively, a purchase order can be sent through to us on letter headed paper for payment. Please see our dedicated purchase order page https://www.networldsports.com/purchase-orders for additional information on this option.
Good news! We now accept Apple Pay as a payment method on our site. Apple Pay is simple and allows you to make secure purchases on your Apple device. It is as easy as using your physical card, and even safer too. It also allows you to avoid going through our full checkout process giving you a more efficient shopping experience with us!
" }, { "category": [ "Orders" ], "question": "Is Apple Pay secure?", "answer": "When you make your purchase Apple Pay doesn’t keep transactional information that can be tied back to you;, it uses unique encrypted transactional information. This means your card number is never stored on your device or on Apple servers. When a payment is made your card numbers will never be shared by Apple.
" }, { "category": [ "Orders" ], "question": "Is there a limit when I pay using Apple Pay?", "answer": "Don’t worry! We do not set a limit for our Apple Pay purchases. We understand some purchases go above $50 and want to make your shopping experience with us as easy as possible.
" }, { "category": [ "Orders" ], "question": "How do I use Apple Pay?", "answer": "Firstly, Apple Pay requires adding your credit, debit or prepaid cards to your Apple device. Full set up information can be found here https://support.apple.com/en-gb/HT204506
Once you have completed this set up it is as simple as browsing our site and adding your chosen products to your basket. As soon as you are ready to checkout you will spot the Apple Pay checkout button on our basket page. Within seconds you should be able to purchase your products!
Good news! We now accept Google Pay as a payment method on our site. Google Pay is simple and allows you to make secure purchases on your Android device. It is as easy as using your physical card, and even safer too. It also allows you to avoid going through our full checkout process giving you a more efficient shopping experience with us!
" }, { "category": [ "Orders" ], "question": "Is Google Pay secure?", "answer": "When you make your purchase Google Pay doesn’t send your credit or debit card number. Instead, a virtual account number is used to represent your account information- to make sure your card details stay safe. No personal or card information is stored on your device.
" }, { "category": [ "Orders" ], "question": "Is there a limit when I pay using Google Pay?", "answer": "Don’t worry! We do not set a limit for our Google Pay purchases. We understand some purchases go above $50 and want to make your shopping experience with us as easy as possible.
" }, { "category": [ "Orders" ], "question": "How do I use Google Pay?", "answer": "Firstly, Google Pay requires adding your credit, debit or prepaid cards to your Google device. Full set up information can be found here https://pay.google.com/payments/u/0/home
Once you have completed this set up it is as simple as browsing our site and adding your chosen products to your basket. As soon as you are ready to checkout you will spot the Google Pay checkout button on our basket page. Within seconds you should be able to purchase your products!
Our products make great gifts, although unfortunately all of our items do come in Net World Sports branded boxes and packaging.
To ensure no prying eyes see anything they shouldn't we would recommend ordering to a different shipping address. It is simple to change your shipping/ billing address at the checkout.
We have lots of reviews from our satisfied customers. You can find these on our product pages under the 'reviews' section.
" }, { "category": [ "Orders" ], "question": "I am struggling to checkout. What steps should I take?", "answer": "We are sorry to hear you are having issues making your order. We would advise using live chat located on the bottom right hand corner of your screen, or alternatively call us on 866-861-9095 to speak to our friendly href='/contacts'>customer service team who will help you complete your order.
" }, { "category": [ "Orders" ], "question": "I have just placed an order and realised I need to add another item. What can I do?", "answer": "We would advise you call our helpful sales team on 866-861-9095 within 30 minutes of your order having been placed to add on any additional products.
" }, { "category": [ "Orders" ], "question": "I need to change an address on my order. How do I do this?", "answer": "We would advise you call our helpful sales team on 866-861-9095 within 30 minutes of your order having been placed to make any changes to your shipping address.
" }, { "category": [ "Orders" ], "question": "Do you have customer reviews of your products?", "answer": "We love to share our customers honest reviews of our great products. You will find reviews of the relevant products on our product pages. If you have any additional questions please get in touch with us via our contact page.
" }, { "category": [ "Orders" ], "question": "What size of goal will I need?", "answer": "We cater for players of all ages and sizes! Please visit our blog for more information on what goal might be right for you.
" }, { "category": [ "Orders" ], "question": "Can I have a specific time my order will arrive?", "answer": "Unfortunately, our couriers do not provide specific times for delivery. You can track your order via the email you have been sent following your placing your order. Or alternatively, you can also contact our customer care team. Please note smaller orders sent via Royal Mail are currently not tracked.
" }, { "category": [ "Orders" ], "question": "I am unsure of what product is right for me - can you help?", "answer": "Yes, our experienced customer care team are happy to help match you with the right product. Visit our contact page to get in touch.
" }, { "category": [ "Orders" ], "question": "What is the best email address to get in contact?", "answer": "To get in touch with our friendly customer service team please visit our contact page
" }, { "category": [ "Orders" ], "question": "Will my item have a warranty?", "answer": "The majority of the products on our website hold a 1 year warranty, covering manufacturing defects. In the event of an item developing a fault or is found to be faulty upon delivery, please contact our Customer Care team with images of the fault, detailing the issue in full so that we can get a resolution for you as quickly as possible.
" }, { "category": [ "Orders" ], "question": "WHAT CURRENCY WILL I PAY IN?", "answer": "All payments on networldsports.co.uk are taken in Great British Pounds (GBP).
" }, { "category": [ "Orders" ], "question": "Can you gift wrap the item?", "answer": "Our parcels have quite extensive journeys as they travel across the globe with our various couriers. Sadly, due to this, we do not offer a gift wrap service as our priority is to get the product to you in perfect condition to use.
" } ]Our Awards
